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Shipping & Returns


Delivery

Satins and Silks aim to dispatch within 48 hours of receipt of payment.

We are sorry we cannot deliver to another address other than the billing address given by you on our secure online payment page.

Delivery to the UK is made by Royal Mail Recorded Delivery.

We offer a standard shipping and packaging charge of 5.00 for the products ordered regardless of the parcel size.

We have an offer where you can order up to 4 products for the same standard shipping and packaging charge of 5.00.

For example, if you ordered up to 4 products the shipping/packaging charge would still be 5.00.

Customers from the USA and Canada

We ship by Royal Airmail Recorded Delivery.

Please allow your item to take approximately 6-7 working days to arrive.

We offer a standard shipping and packagingcharge of 12.00 for the products ordered regardless of parcel size.

We have an offer where you can order up to 4 products for the same standard shipping and packaging charge of 12.00.

For example, if you ordered up to 4 products the shipping/packaging charge would still be 12.00.

Customers from Europe

We ship by Royal Airmail Recorded Delivery.

Please allow your item to take approximately 3-5 working days to arrive.

We offer a standard shipping and packagingcharge of 10.00 for the products ordered regardless of the parcel size.

We have an offer where you can order up to 4 products for the same standard shipping and packaging charge of 10.00.

For example, if you ordered up to 4 products the shipping/packagingcharge would still be 10.00.

Return Policy

We want to please you and believe in taking care of all our customers.

We are devoted to bringing you a wide range of handcrafted products that you can fall in love with.

We bring to you elegance, style and quality.

Because we are confident of our products, we operate a money back guarantee on all our handbags and accessories.

All we ask is that you follow the terms and conditions set out below:

Should you not be completely happy with your purchase you may return it to us for a refund of the cost of the item(s), this does not include the cost of the postage and packaging.

You need to do this at any time up to the end of the seventh working day from the date you received the ordered item(s).

You need to notify us in writing by post or email that you have chosen to do this.

The item(s) must be returned to Satins and Silks and with receipt (returns will not be accepted after 7 days).

We cannot be held responsible for lost or damaged items in the post.

Please make sure you provide adequate insurance cover.

The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear and tear.

All items dispatched from Satins and Silks are inspected beforehand.

We cannot refund items that have been tampered with, had the tags removed, or been used, including cigarette smoke damage.

Used products cannot be credited back.

You need to contact us by email info@satinsandsilks.co.uk, or by post at Satins and Silks, 4, Glendale Gardens, Low Fell, Gateshead, NE9 5SA to advise us that you intend to return your item(s).

The Return Form must be completed and sent back with your receipt and your returned item(s) to the above address.

If you are unable to take delivery of the package(s) it will be returned to your local Royal Mail sorting office and held for seven days. If you have not arranged re-delivery it will be returned to us.

If this happens we will request that you resend us the postage costs in order that we may resend otherwise this will be regarded as a returned item and purchase price will be refunded minus the shipping fee.


Statutory Rights

Your statutory rights are not affected by our returns policy


Refund Policy

Refunds will be processed within 30 days of receipt of returns.


Thank you for shopping with Satins and Silks

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Satins & Silks
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